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![]() I blogged the press-conference even before I'd sent out the invitations to the press. From the start, Chapters raised the bar on what a big corporate bookstore could be, extending its hours, adding a friendly cafe and lots of seating, installing in-store self-service terminals and stocking the most amazing variety of titles. I was working at Bakka, the independent science fiction bookstore, when Chapters opened its first store in Toronto and I knew that something big was going on right away, because two of our smartest, best-informed customers stopped in to tell me that they'd been hired to run the science fiction section. ![]() ![]() This chapter is dedicated to Chapters/Indigo, the national Canadian megachain. ![]()
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